Terms and Conditions
Welcome to Skyblu Furniture Mart! Your satisfaction and trust are our top priorities. Please read our policies carefully before making a purchase.
1. Refund & Cancellation Policy
Refund Policy: At SkyBlu Furniture Mart, we strive to ensure customer satisfaction with every product. However, under certain circumstances, we offer refunds as per the terms below:
Eligible for Refund: Products received in damaged condition or with manufacturing defects (expect imported item). Wrong product delivered (different from the confirmed order).
Reporting Timeline: Must be reported within 24 hours of delivery via WhatsApp +91 7591912232 /email - skybluintl@gmail.com along with photographs and video.
Refund Processing Time: Refunds will be processed within 5–7 working days via the original mode of payment or account transfer.
Non-refundable Items: Custom-made or personalised furniture (like made-to-order sofas, beds, or dining sets..etc). Products damaged due to misuse, mishandling, or incorrect installation.
Cancellation Policy: Orders can be cancelled within 5 hours of placing the order or before production begins. Customised orders cannot be cancelled once production has started. If cancellation is approved, the refund will be issued within 7 working days.
2. Shipping & Delivery Policy
We are committed to delivering quality furniture to your doorstep safely and on time.
Delivery Areas: We currently deliver across Kerala via our in-house logistics team or third party service.
Delivery Timeline: Orders are usually delivered within 3–10 working days, depending on product availability and delivery location. For customised furniture, delivery may take 10–21 working days.
Delivery Charges: Delivery charges, if applicable, will be clearly mentioned during checkout or discussed before dispatch.
Delays: SkyBlu Furniture Mart is not liable for delays caused due to external factors such as strikes, weather, or transportation issues. We will keep you updated proactively.
3. Privacy Policy
SkyBlu Furniture Mart respects your privacy and is committed to protecting your personal information.
Information We Collect:
Name, email, phone number, delivery address
Transaction and order details when you make a purchase
How We Use Your Information:
To confirm and deliver your order
To contact you for updates or offers (only with your consent)
To comply with legal and regulatory requirements
Data Security:
We do not store any payment/card details on our server.
All payments are processed via secure payment gateways (like Razorpay).
Third-Party Sharing: We do not sell or share your personal information with any third party unless required by law.
4. Terms & Conditions
Welcome to SkyBlu Furniture Mart By accessing our website or placing an order, you agree to our terms:
Product Details: All product images and dimensions shown are approximate and may vary slightly due to screen settings or manufacturing tolerances.
Order Acceptance: Orders are confirmed only after full payment and availability check. SkyBlu reserves the right to cancel orders in case of non-availability or pricing errors.
Warranty: Warranty (if applicable) will be mentioned on tax invoice. Warranty does not cover damage due to misuse, water exposure, or self-modification.
Disputes: All disputes are subject to Ernakulam jurisdiction.